Agree what “finished” means before starting

Write down the area, work required and any important exclusions. A useful task is small enough to review as one result. “Renovate the bathroom” may cover too many separate stages; “paint the bathroom ceiling and touch up the edge above the door” is easier to assess.

Record the optional agreed price and deadline where relevant, but resolve disagreements directly before work begins. A task record does not replace the parties’ building contract.

A five-step completion review

  1. Open the original instruction. Check the scope rather than relying on memory or a later conversation.
  2. Read the completion note. Look for anything the tradesperson has identified as outstanding or needing clarification.
  3. Review the submitted photo. Check whether it shows the relevant location and detail.
  4. Arrange any further checks needed. A photo may help assess a visible finish but cannot establish every concealed or technical detail.
  5. Record the response. Accept the task or explain the correction you need, keeping the response tied to the work.

How to request a correction clearly

Describe the location, the observed issue and the expected correction. Avoid “not good enough” or adding unrelated requirements to the same response. If the requirement is additional work, discuss it separately and ask for a new task with its own scope.

Instead of “Painting rejected”

“Bedroom 2, wall beside the door: the completion photo appears to show an unpainted patch above the skirting. Please check and touch up that area, then submit a new completion photo.”

The wording identifies what needs checking and gives the tradesperson a clear next step.

Keep the first submission when work is corrected

A new photo should not make the earlier discussion disappear. Retaining the sequence helps both sides understand which issue was raised and what was submitted in response. In WorkSign, later completion submissions and review comments become further entries in the task history.

Work approval and payment are different decisions

Accepting a task in WorkSign records the investor’s response to that task. It does not release funds, authorise a bank payment or automatically approve an invoice. Payment terms, contractual completion and any required professional sign-off need to be dealt with through the appropriate process.

Using WorkSign for the review

The investor creates and assigns the task. The tradesperson submits completion evidence. The investor can then accept the result or request a correction with a comment. Both can revisit the submissions and decisions in the same task record.

For concealed work, ask for an assigned stage task to be submitted before it is covered. WorkSign does not yet provide formal pre-start acceptance of scope and price variations. Put extra work in a separate task and agree the terms directly.

Quick handover checklist

  • Does the submitted work match the original task scope?
  • Is the correct room or area shown?
  • Are any outstanding items described clearly?
  • Are further on-site or professional checks required?
  • Has the response been recorded against the task?

During WorkSign testing, retain copies of important records outside the platform. A recorded acceptance is not a technical certification or a guarantee about hidden defects.