Use observation, reference and next step

Start with what you can see or what appears missing. Identify the original instruction rather than introducing a new requirement as though it had always been included. Explain what you want checked or corrected and how you will review the response.

Where a photograph is ambiguous, ask for clarification or an on-site check. “The photo appears to show…” is more accurate than making a confident claim about something you have not inspected.

Example 1: a missed paint patch

Specific location, specific action

“Bedroom 2, wall beside the internal door: the completion photo appears to show an unpainted patch above the skirting. This area is included in the painting brief. Please check and touch up as needed, then submit a photo showing that section.”

The request identifies an area and connects it to the brief. It does not reject unrelated work in the room or guess why the patch is there.

Example 2: unclear grout detail

Ask for evidence before assuming

“Bathroom doorway: I cannot clearly see the grout finish at the edge in the submitted image. Please check that area against the task instruction and provide a clearer completion view. If there is an unfinished section, explain what remains.”

This distinguishes insufficient evidence from a confirmed defect. The reviewer may need a different view before deciding whether the work matches the instruction.

Example 3: an item appears unfinished

Keep completion and extra scope separate

“Kitchen trim task: the section beside the rear door appears unfinished. Please confirm whether it is outstanding and, if so, complete the section included in the original brief. The separate request for hallway trim is not part of this review.”

Copy a correction request template

TASK / LOCATION:
WHAT I OBSERVED:
RELEVANT PART OF THE ORIGINAL BRIEF:
WHAT NEEDS CHECKING OR CORRECTING:
PHOTO OR CLARIFICATION NEEDED:
TARGET DATE TO DISCUSS:
WHAT WILL BE REVIEWED NEXT:

Allow a clear response

The tradesperson should be able to explain if the observation is unclear, outside the agreed scope or already addressed. Resolve scope disagreements directly before asking for additional work. Avoid a long list of unrelated issues in one message; separate tasks are easier to assign and review.

Keep the correction in WorkSign history

When reviewing a completion submission, the investor can request a correction with a comment. The tradesperson submits an updated result, and the next review becomes another entry in the task history. Earlier submissions remain available rather than being replaced by the latest photo.

WorkSign records the exchange; it does not decide contractual liability or release a payment. Keep copies of important records outside the platform while testing.